Last updated: 9 August 2026
These terms govern your use of our platform at sendboop.com (the platform) and any Product supplied through it. By using the platform or making a purchase, you agree to these terms. If you do not agree, do not use the platform.
sendBoop is operated under the trading name Ahem (ABN 93 633 150 356) (we, us or our), contactable at support@sendboop.com. These terms form a contract between us and you when you complete a purchase.
A Product is a customisable digital greeting card together with its unique URL and the hosted digital experience made available through the internet at that URL. Depending on the Product you select, you may be able to personalise it with text and, where the Product permits, images, audio and other content. Once purchased, you may be able to share the Product through messaging and other services. We do not control whether a particular messaging or other service will accept, display or preview it.
A Product is accessible to anyone who has its unique URL and is not password-protected. Anyone who obtains access to a Product can view it without confirming their identity and may share, copy, save, screenshot or record the Product and its content. We cannot control what a person does with a Product after obtaining access to it, or guarantee that a third-party service will not index or cache it.
The availability period applying to a Product is shown and accepted during the purchase process and is governed by Section 6.
You must be at least 18 years old to make a purchase from us. By completing a purchase, you confirm that you are 18 or older.
All prices displayed on the platform are in Australian dollars (AUD).
Payment is processed by Stripe, a third-party payment processor. Your selected payment method is charged when you complete checkout. We do not store your payment card details. By providing your payment information, you authorise Stripe to process your payment on our behalf. During checkout, Stripe may collect device and browser data for fraud-prevention purposes. For information about Stripe’s handling of personal information, see Stripe’s Privacy Policy and our Privacy Policy.
Once your purchase is confirmed, your Product is usually created and made available online.
Your purchase comes with consumer guarantees and other rights that cannot be excluded under the Australian Consumer Law and other applicable consumer laws.
Depending on the nature of the supply, these guarantees may include that goods are of acceptable quality and match their description, and that services are supplied with due care and skill and are supplied within a reasonable time where no time is agreed. Products are designed and supplied for use as digital greeting cards in the manner described on the platform. Nothing in this paragraph limits any consumer guarantee that applies to your purchase.
If a guarantee is not met, you may be entitled to a remedy under the Australian Consumer Law or other applicable consumer laws. Depending on the circumstances and whether the failure is major, remedies may include rectification, resupply, replacement, cancellation or a refund. Nothing in these terms limits those rights or remedies.
Problems with your Product: If your purchased Product is not supplied, does not match its description or does not function correctly, contact us at support@sendboop.com. We aim to look into issues reported to us. Any remedy we offer is in addition to, and does not replace or limit, your rights under the Australian Consumer Law or other applicable consumer laws.
Change of mind: We do not offer refunds merely because you change your mind. This does not affect your rights under the Australian Consumer Law or other applicable consumer laws.
Purchased Products expire: every Product is supplied for a limited availability period, not indefinitely. The availability period for a purchased Product is the duration shown for that Product and selected or accepted by you during checkout. It begins when the Product is purchased, and the Product expires at the end of that period. The selected or accepted period is recorded for that Product and is not reduced by a later change to the options offered for new purchases.
The full Product is scheduled to remain available until the end of its availability period, subject to temporary interruptions and the suspension or removal rights in these terms. At the end of that period, the full Product expires and a limited keepsake version may remain available containing some, but not necessarily all, of the Product’s content or features. A keepsake may later be deactivated or deleted.
The platform is delivered over the internet, so we do not promise continuous, uninterrupted or error-free access. Temporary interruptions may occur because of maintenance, updates, technical faults, security incidents, third-party service failures, legal requirements or events outside our reasonable control.
We may suspend or remove a Product before the end of its availability period where reasonably necessary because of a material breach of these terms, a legal requirement, or a safety, security or rights concern. If we permanently discontinue a Product early for reasons within our control and not caused by your breach, we will provide any remedy required by the Australian Consumer Law or other applicable consumer laws and may, depending on the circumstances, restore or extend access, replace the Product or provide a refund.
When you create a Product, you provide text, images, audio and other material (your content).
You grant us a non-exclusive, royalty-free, worldwide licence to host, store, copy, format, resize, transcode, cache, back up, display, transmit and create technical previews of your content solely as reasonably necessary to provide, maintain and secure the service, comply with law, and exercise our rights under these terms.
You warrant that:
You decide what to include in a Product and who you share it with. Do not include content you would not be comfortable being seen by anyone who obtains access to the Product. To the maximum extent permitted by law, we are not responsible for loss caused solely by content you choose to include, your sharing of the Product, or another person’s decision to view, copy, forward or publish it.
We may restrict access to, suspend or remove content where we reasonably believe it materially breaches these terms or where action is reasonably necessary for legal, safety, security or rights-protection reasons. We may act without prior notice for suspected illegal content, child safety, non-consensual intimate material, an urgent risk of harm or security, or a binding legal requirement; otherwise, where practical, we will notify the Product creator and allow a reasonable opportunity to respond. If permanent removal results directly from your serious, unlawful or intentional breach, we may decline a contractual refund to the extent permitted by law.
To the maximum extent permitted by law, you indemnify us against a third-party claim and reasonable external costs to the extent directly caused by your material breach of the warranties above or Section 9. This indemnity does not apply to the extent that we caused or contributed to the claim or costs through our breach of these terms, negligence or unlawful conduct. We will give you reasonable notice of a claim and take reasonable steps to mitigate the claimed loss.
The designs, animations, platform code and branding are our intellectual property or are licensed to us. Your purchase gives you a personal, non-transferable, non-exclusive licence to view and share your purchased Product during its availability period. You may not:
No use for AI training: You must not use a Product, design, animation or any part of the platform, or any copy, screenshot or recording of one, to train, fine-tune, evaluate or improve a machine learning or artificial intelligence model. You must not include it in a training or evaluation dataset, or supply it as an input to a generative artificial intelligence system. This applies regardless of whether the system is proprietary, open-source, commercial, academic or personal, and it applies to text and data mining and to automated collection carried out for those purposes. Sharing a Product does not grant a recipient any licence from us to use that material for those purposes. Any rights we have against a person who is not a party to these terms arise under applicable law, not under these terms. This does not restrict anything you are permitted to do under a law that cannot be excluded by agreement, and it does not apply to your content, which is dealt with in Section 7.
These restrictions apply for our benefit and the benefit of our licensors, and continue after a Product expires or is removed.
You must not use the platform to create, upload or share content that:
You also must not:
We may take proportionate action against content that materially violates this Section 9, as described in Section 7.
If you encounter a Product that you believe violates Section 9, infringes your rights, depicts you without appropriate authority, or contains illegal or seriously harmful content, report it to support@sendboop.com with information identifying the Product and a description of the concern. We may review reports within a reasonable time and will comply with valid legal removal requirements.
We may offer referral discounts and other discount codes from time to time. Unless a specific offer states otherwise:
Rights that cannot be excluded: Nothing in these terms excludes, restricts or modifies any consumer guarantee, or any other right, remedy, guarantee, warranty, condition or liability, under the Australian Consumer Law or any other applicable law where doing so would be unlawful. This applies to the whole of these terms, and every other provision of these terms is read subject to it. It includes liability for fraud, for misleading or deceptive conduct, and for negligence causing death or personal injury. Where a right or remedy under the Australian Consumer Law or other applicable consumer laws applies to a supply, it applies in addition to anything in these terms, and the rest of this Section 12 operates only to the extent the law permits.
Where a consumer guarantee can be limited: Only where section 64A of the Australian Consumer Law applies, our liability for failure to comply with a consumer guarantee is limited, at our election: for goods, to replacement with the same or equivalent goods, repair, or payment of the cost of replacement or repair; and for services, to supplying the services again or paying the cost of having them supplied again. This limitation does not apply to goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption, or where reliance on it would not be fair or reasonable.
Loss we are not liable for: Subject to the paragraphs above, and to the maximum extent permitted by law, we are not liable to you for any indirect, incidental, special, consequential, punitive or exemplary loss. This includes loss of profits, revenue, anticipated savings, business, opportunity, data, content, goodwill or use. This applies regardless of how the loss arises, including in contract, negligence, another tort or under statute, and even if we knew or had been told that the loss was possible. We are also not liable for loss that is remote, speculative or not a reasonably foreseeable consequence of our breach or negligence.
Limit on the total amount we can be liable for: Subject to the paragraphs above, and to the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these terms, the platform or a Product, however arising, is limited to the greater of one hundred Australian dollars (AUD 100) and the total amount you paid us for the Product the claim relates to. This limit applies once across all claims relating to the same Product, and not separately to each claim.
Loss you cause or contribute to: To the maximum extent permitted by law, our liability is reduced to the extent that the loss is caused or contributed to by you, including by your breach of these terms, your unlawful act, your negligence, the content you chose to include in a Product, your decision about who to share a Product with, or your failure to follow a clear warning or reasonable instruction. Nothing in these terms limits any right we have under laws about proportionate liability or contributory negligence, or any obligation you have to take reasonable steps to mitigate your loss.
We handle personal information in accordance with our Privacy Policy and applicable privacy law. For privacy-related queries or complaints, contact privacy@sendboop.com.
These terms are governed by the laws of Victoria, Australia. Any dispute arising under these terms is subject to the non-exclusive jurisdiction of the courts and tribunals of Victoria, Australia. This does not prevent either party from bringing or defending a proceeding in another court or tribunal that has jurisdiction under applicable law.
We may update these terms at any time and at our discretion. If we make material changes, we will publish the updated terms with a revised date and, where practical, notify affected users before the changes take effect.
For questions about these terms, refund requests, complaints, content reports or problems with a Product:
Email: support@sendboop.com
Privacy: privacy@sendboop.com
Business name: Ahem
ABN: 93 633 150 356