Last updated: 16 July 2026
These terms govern your use of the sendBoop platform at sendboop.com (the platform) and any Product supplied through it. By using the platform or making a purchase, you agree to these terms. If you do not agree, do not use the platform.
sendBoop is operated under the trading name Ahem (ABN 93 633 150 356) (sendBoop, we, us or our), contactable at support@sendboop.com.
A Product is a customisable digital greeting card together with its unique URL and the hosted digital experience made available through that URL. You can personalise a Product with text and, where the selected Product permits, images, audio and other content. Once purchased, the Product can be shared through messaging and other services.
A Product is accessible to anyone who has its unique URL and is not password-protected. Anyone who obtains access to a Product can view it without confirming their identity and may share, copy, save, screenshot or record the Product and its content. We cannot control what a person does with a Product after obtaining access to it, or guarantee that a third-party service will not index or cache it.
The availability period applying to a Product is shown and selected or accepted during the purchase process and is governed by Section 6.
You must be at least 18 years old to make a purchase on sendBoop. By completing a purchase, you confirm that you are 18 or older.
All prices displayed on the platform are in Australian dollars (AUD). Any applicable taxes or unavoidable fees will be included in the total price shown before you complete your purchase.
Payment is processed by Stripe, a third-party payment processor. Your selected payment method is charged when you complete checkout. We do not store your payment card details. By providing your payment information, you authorise Stripe to process your payment on our behalf. During checkout, Stripe may collect device and browser data for fraud-prevention purposes. For information about Stripe’s handling of personal information, see Stripe’s Privacy Policy and our Privacy Policy.
Once your purchase is confirmed, your Product is created and made available online.
Your purchase comes with consumer guarantees and other rights that cannot be excluded under the Australian Consumer Law and other applicable consumer laws.
Depending on the nature of the supply, these guarantees may include that goods are of acceptable quality and match their description, and that services are supplied with due care and skill, are reasonably fit for a purpose made known to us, and are supplied within a reasonable time where no time is agreed.
If a guarantee is not met, you may be entitled to a remedy under the Australian Consumer Law or other applicable consumer laws. Depending on the circumstances and whether the failure is major, remedies may include rectification, resupply, replacement, cancellation, a refund or compensation for reasonably foreseeable loss or damage. Nothing in these terms limits those rights or remedies.
Problems with your Product: If your purchased Product is not supplied, does not match its description or does not function correctly, contact us at support@sendboop.com. We will investigate and use reasonable efforts to resolve the issue within a reasonable time. Any remedy we offer is in addition to, and does not replace or limit, your rights under the Australian Consumer Law or other applicable consumer laws.
Change of mind: We do not offer refunds merely because you change your mind. This does not affect your rights under the Australian Consumer Law or other applicable consumer laws.
The availability period for a purchased Product is the duration shown for that Product and selected or accepted by you during checkout. It begins when the Product is created and first made available online following purchase. The selected or accepted period is recorded for that Product and is not reduced by a later change to the options offered for new purchases.
The full Product is scheduled to remain available until the end of its availability period, subject to temporary interruptions and the suspension or removal rights in these terms. At the end of that period, the full Product expires and a limited keepsake version may remain available containing some, but not necessarily all, of the Product’s content or features. A keepsake may later be deactivated or deleted.
The platform is delivered over the internet, so we do not promise continuous, uninterrupted or error-free access. Temporary interruptions may occur because of maintenance, updates, technical faults, security incidents, third-party service failures, legal requirements or events outside our reasonable control. We will use reasonable care in providing the service and reasonable efforts to restore access after a material interruption.
We may suspend or remove a Product before the end of its availability period where reasonably necessary because of a material breach of these terms, a legal requirement, or a safety, security or rights concern. If we permanently discontinue a Product early for reasons within our control and not caused by your breach, we will provide any remedy required by the Australian Consumer Law or other applicable consumer laws and may, depending on the circumstances, restore or extend access, replace the Product or provide a refund.
When you create a Product, you provide text, images, audio and other material (your content). You retain ownership of your content.
You grant us a non-exclusive, royalty-free, worldwide licence to host, store, copy, format, resize, transcode, cache, back up, display, transmit and create technical previews of your content solely as reasonably necessary to provide, maintain and secure the service, comply with law, and exercise our rights under these terms.
You warrant that:
You decide what to include in a Product and who you share it with. Do not include content you would not be comfortable being seen by anyone who obtains access to the Product. To the maximum extent permitted by law, we are not responsible for loss caused solely by content you choose to include, your sharing of the Product, or another person’s decision to view, copy, forward or publish it. This does not apply to the extent that we caused or contributed to the loss through our breach of these terms, negligence, failure to take reasonable security measures or contravention of applicable law.
We may restrict access to, suspend or remove content where we reasonably believe it materially breaches these terms or where action is reasonably necessary for legal, safety, security or rights-protection reasons. We may act without prior notice for suspected illegal content, child safety, non-consensual intimate material, an urgent risk of harm or security, or a binding legal requirement; otherwise, where reasonably practicable, we will notify the Product creator and allow a reasonable opportunity to respond. If permanent removal results directly from your serious, unlawful or intentional breach, we may decline a contractual refund to the extent permitted by law. Nothing in this paragraph limits your rights under the Australian Consumer Law or other applicable consumer laws.
To the maximum extent permitted by law, you indemnify us against a third-party claim and reasonable external costs to the extent directly caused by your material breach of the warranties above or Section 9. This indemnity does not apply to the extent that we caused or contributed to the claim or costs through our breach of these terms, negligence or unlawful conduct. We will give you reasonable notice of a claim and take reasonable steps to mitigate the claimed loss.
The Product designs, templates, animations, platform code and sendBoop branding are our intellectual property or are licensed to us. Your purchase gives you a personal, non-transferable, non-exclusive licence to view and share your purchased Product during its availability period. You may make a personal copy, screenshot or recording of your purchased Product, but you may not:
You must not use the platform to create, upload or share content that:
We may take proportionate action against content that materially violates this policy as described in Section 7.
If you encounter a Product that you believe violates Section 9, infringes your rights, depicts you without appropriate authority, or contains illegal or seriously harmful content, report it to support@sendboop.com with information identifying the Product and a description of the concern. We will review reports within a reasonable time, having regard to their seriousness and urgency, and will comply with valid legal removal requirements.
We may offer referral discounts from time to time. Unless a specific offer states otherwise:
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right, remedy or liability under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded, restricted or modified, including liability for fraud or negligence causing death or personal injury.
To the maximum extent permitted by law, we are not liable for loss to the extent that it is caused or contributed to by your breach of these terms, your unlawful act, or your failure to follow a clear warning or reasonable instruction. Subject to the rights and liabilities preserved above, we are not liable for loss that is remote, speculative or not a reasonably foreseeable consequence of our breach or negligence.
We handle personal information in accordance with our Privacy Policy and applicable privacy law. For privacy-related queries or complaints, contact privacy@sendboop.com.
These terms are governed by the laws of Victoria, Australia. Any dispute arising under these terms is subject to the non-exclusive jurisdiction of the courts and tribunals of Victoria, Australia. This does not prevent either party from bringing or defending a proceeding in another court or tribunal that has jurisdiction under applicable law.
We may update these terms at any time and at our discretion. If we make material changes, we will publish the updated terms with a revised date and, where reasonably practicable, notify affected users before the changes take effect.
The terms in force when you purchase a Product continue to govern that purchase. A later change will not retrospectively reduce your rights, remedies or the material features of a completed purchase unless required by law or you expressly agree. Updated terms may apply to future use of the platform and future purchases from their stated effective date.
For questions about these terms, refund requests, complaints, content reports or problems with a Product:
Email: support@sendboop.com
Privacy: privacy@sendboop.com
Business name: Ahem
ABN: 93 633 150 356